Unified Managed IT Services: Sovereign Endpoint Security, Backup & Remote Operations
Infinite Logix synthesizes industrial-strength Acronis Cyber Protect with Zoho Desk enterprise ticketing to deliver turnkey managed operations. Protect distributed workstations, automate patch cycles, and ensure zero-downtime data recovery backed by certified Malaysian engineers.
Guaranteed first-response escalation protocol for Severity 1 threats.
In-country data vaulting hosted in Johor and Cyberjaya tier-certified nodes.
Local Kluang monitoring center with real-time biometric and environmental oversight.
Predictable Ringgit (MYR) monthly subscription with no variable network bandwidth fees.
The Dual-Core Operational Engine
We combine Acronis machine intelligence with Zoho ITSM agility to eliminate silos between cybersecurity telemetry and remediation dispatch.
Real-time endpoint telemetrics, heuristic behavioral defense, and immutable local-to-cloud snapshot pipelines running on client endpoints.
- check_circle AI-based heuristic anti-ransomware: Zero-day attack neutralization with automatic cryptolocker file rollback.
- check_circle Continuous disk-level backup: Sub-15 minute Recovery Time Objectives (RTO) with instant sandbox spin-up.
- check_circle Automated patch orchestration: Centrally managed CVE vulnerability testing across Windows, macOS, and Linux kernels.
- check_circle Predictive hardware telemetry: S.M.A.R.T. storage drive degradation alerts and remote console takeover.
Centralized incident lifecycle management delivering clear SLA tracking, enterprise multi-channel access, and rapid Malaysian field engineer dispatch.
- check_circle Automated ticket generation: Direct API trigger on critical endpoint anomalies, backup failures, or intrusion alerts.
- check_circle Omnichannel accessibility: Native client support via Web Portal, direct email, corporate WhatsApp, and VIP voice line.
- check_circle Localized L1-L3 escalation: Structured routing hierarchy to Kluang-based certified network administrators.
- check_circle Dual-language self-service: Exhaustive technical solutions repository in Bahasa Melayu and English for common requests.
Infinite Logix Orchestration Fabric
Connects raw endpoint telemetry from Acronis directly into Zoho Desk automation pipelines. Alerts trigger instant ticket triage, determine if on-site engineer dispatch across Johor, Selangor, or Perak is necessary, and append cryptographic audit logs satisfying PDPA Act 709 statutory standards.
Six Enterprise Support Pillars
Structured operational modules configured to safeguard corporate infrastructure from physical failure, zero-day compromise, and human error.
Remote Monitoring & Management (RMM)
Proactive health tracking across workstations and servers. Continuous monitoring of processor load, memory utilization, disk volumes, and automatic vulnerability patch rollouts.
Next-Gen Endpoint Detection & Defense
Multi-layered heuristic AI engines identify fileless malware, anomalous PowerShell script activity, and code injection exploits before systemic compromise can spread.
Cloud-to-Cloud & Local Hybrid Backup
Continuous block-level snapshotting to local NAS paired with immutable, encrypted replication to Infinite Logix datacenter vaults located within Malaysian borders.
Disaster Recovery as a Service (DRaaS)
Guaranteed virtual machine failover in cloud sandbox environments during catastrophic on-premise hardware collapse. Tested and audited to hit RPO < 1hr and RTO < 15 mins.
Helpdesk & White-Glove User Support
Prompt, bilingual Level 1-3 helpdesk assistance via Zoho Desk. Physical on-site emergency dispatch teams stationed throughout Johor, Selangor, and Perak for hardware failures.
Compliance & Audit Readiness
Structured monthly posture assessments, software inventory auditing, and verifiable data custody certifications aligned with Malaysia’s Personal Data Protection Act (PDPA Act 709).
Enterprise Subscription Models
Choose a targeted defensive layer or deploy our all-inclusive sovereign managed suite. Fixed monthly billing in Malaysian Ringgit with transparent endpoint scaling.
Endpoint Security Only
Designed for enterprises with existing backup repositories seeking next-gen heuristic anti-ransomware and automated patch enforcement.
- check Acronis AI Antivirus & Anti-Ransomware
- check Automated OS & 3rd-Party CVE Patching
- check Real-time Behavioral Threat & Script Control
- check Zoho Desk Incident Logging (Security alerts)
- check Monthly Executive Security Posture Audit
Managed Backup
Built for statutory agencies and corporations prioritizing sovereign in-country data immutability and verified disaster recovery pipelines.
- check Daily Incremental Image & File Snapshotting
- check 100% In-Country Sovereign Storage (Johor Nodes)
- check Ransomware-Proof Immutable Backup Vaulting
- check Quarterly Disaster Recovery Simulation Drills
- check Zoho Desk Backup Anomaly Alerts & L2 Remediation
- check Direct Bare-Metal Recovery Operational Support
Full Suite Managed Services
Comprehensive IT department offloading for government bodies, GLCs, and growing organizations needing security, backup, and 24/7 localized desk coverage.
- check_circle ALL Tier 1 Security + Tier 2 Backup Included
- check_circle Full Zoho Desk Omnichannel Portal (Unlimited Users)
- check_circle 24/7/365 Kluang NOC Proactive Telemetry Oversight
- check_circle On-Site Engineer Dispatch (Johor, Selangor, Perak)
- check_circle Dedicated Lead Systems Engineer & Quarterly CIO Brief
- check_circle Cloud DR Sandbox Failover with Verifiable RTO/RPO
- check_circle PDPA Statutory Compliance & Zero-Egress Invoicing
Detailed Feature Breakdown
Compare functional allocations across our managed endpoint and continuity service profiles.
| Operational Capability | Endpoint Security Only | Managed Backup | Full Suite Managed |
|---|---|---|---|
| AI Anti-Ransomware & Heuristic Defense | check_circle | Optional Addon | check_circle |
| Patch Management Automation (OS & Apps) | check_circle | — | check_circle |
| Sovereign Cloud Backup Vaulting | — | check_circle | check_circle |
| Disaster Recovery (Cloud Failover Sandbox) | — | Verification Only | check_circle Full Failover |
| Zoho Desk Omnichannel ITSM Access | Security Incident Only | Backup Tickets Only | check_circle Unlimited Channels |
| Guaranteed Critical Incident SLA | < 2 Hours | < 1 Hour | < 15 Minutes |
| 24/7/365 Kluang NOC Active Supervision | Automated Rules | Scheduled Checks | check_circle Live Sysadmin Shift |
| On-Site Dispatch (Johor, Selangor, Perak) | Billable per Incident | Billable per Incident | check_circle Included in Retainer |
| PDPA Act 709 Compliance Audit Certification | Self-Service Logs | Storage Attestation | check_circle Formal Sign-off |
The Infinite Logix 4-Step Onboarding
Structured transition methodology engineered to deploy agents, calibrate backups, and transfer monitoring to our Kluang NOC without halting client operations.
Discovery & Topology Audit
Comprehensive scan of physical, virtual, and cloud assets. Identification of legacy operating systems, unpatched CVEs, and storage choke points.
Silent Agent Rollout
Zero-disruption mass deployment of the unified Acronis telemetry agent alongside configuration of user access to the Zoho Desk portal.
Baseline Vaulting & Hardening
Creation of the initial golden image system backup to local and Johor cloud storage. Enactment of granular anti-ransomware execution rules.
NOC Active Command
Full operational handover. Systems link directly to our 24/7/365 Kluang command center with verified escalation triggers and SLA adherence.
Schedule an Infrastructure Assessment
Connect directly with our Kluang engineering team. We will analyze your workstation topography, evaluate current backup vulnerabilities, and furnish a tailored Malaysian Ringgit proposal.